The Rifle Volunteer Privacy Policy

Effective Date: 30/01/2024

At The Rifle Volunteer, we are committed to protecting the privacy of our customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our pub through our mobile app, online booking system, and over the phone. By using any of our services, you explicitly agree to the terms outlined in this Privacy Policy.

Information We Collect:

1.1. Personal Information:

• Name
• Contact Information (phone number, email address)
• Address
• Date of Birth

1.2. Reservation Information:

• Date and time of reservation
• Number of guests
• Special requests or notes

1.3. App Usage Information:

• Device information (e.g., device type, operating system)
• Location information (if you enable location services)
• App usage statistics (e.g., pages viewed, interactions)

1.4. Call Information:

• Phone number
• Call recording (stored for a specific duration for quality and training purposes)

How We Use Your Information:

2.1. Reservations:

• To process and manage your reservations
• To communicate with you regarding your booking

2.2. App Services:

• To provide you with the services and features of our app
• To personalize your experience and improve our app

2.3. Marketing:

• To send you promotional offers, updates, and newsletters (you can opt out at any time)

2.4. Customer Support:

• To respond to your inquiries and provide assistance

2.5. Compliance:

• To comply with legal obligations and regulations

Sharing Your Information:

We do not sell or rent your personal information to third parties. However, we may share your information with the following parties:

3.1. Service Providers:

• Third-party service providers who assist us in operating our app and services (e.g., reservation management, payment processing).

3.2. Legal Requirements:

• When required by law, we may disclose your information to authorities.

Data Security:

We take reasonable measures to protect your data from unauthorized access, disclosure, alteration, and destruction. This includes data encryption and access controls.

Retention of Information:

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Choices:

6.1. Access Your Data:

• Request a copy of your data that we hold.

6.2. Correct Your Data:

• Request the correction of any inaccurate or incomplete information.

6.3. Delete Your Data:

• Request the deletion of your data, subject to legal requirements.

6.4. Opt-Out of Marketing:

• Opt out of receiving marketing communications.

Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website or app, and the effective date will be revised.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

• E-Mail: enquiries@riflevolunteer.com
• Address: Rifle Volunteer, St Anns Chapel, Gunnislake, Cornwall, PL18 9HL

We value your privacy and are committed to protecting your personal information. Thank you for choosing The Rifle Volunteer.